MCOE agrees to host the selected number of mailboxes on the MCOE Exchange Server. Service includes on-going user-account and mailbox maintenance after the initial one-time set-up of the domain account on the MCOE Exchange server(s). Additional services include trouble-shooting connection issues or other email related incidents. MCOE provides spam filter and email archiving as part of the email hosting service. Since these services cannot be separated by domain from the servers, the district must agree to accept the spam and email archiving policies as set by MCOE. As part of the spam filtering services, MCOE will work with the district to build white lists of otherwise blocked business related sites. We will set-up methods for users to review their spam on a per request basis as approved by the Superintendent or superintendent designee. In addition, MCOE will work with the district to provide access to the email archiving server. The district understands that a copy of every email and attachment is sent to the spam filtering and email archiving server and is retained there for a preset period of time. Even though emails may be deleted from mailboxes by the user, a copy of the email and any attachments will be retained and may be recovered from the spam filtering server. District understands that there should be no expectation of privacy regarding emails and attachments hosted on the MCOE Exchange , spam, and email archiving servers. As part of the email hosting service MCOE provides assistance to Districts with setup and synchronization to the Blackberry Enterprise for the Blackberry devices. We also permit devices to connect via Internet services to access email through the web. While there is no charge for these services, District agrees to advise MCOE when a device is lost, stolen, or no longer used so that email may be blocked from the device. District is advised that devices that are not wiped clean may retain copies of email and email attachments that have otherwise been purged from the system. During the course of daily operations, if the ITS staff should encounter district email with inappropriate, threatening, or illegal content, the District Superintendent or designee will be made aware of the finding. MCOE ITS will turn over or provide access to specific district emails upon written request of the district superintendent. MCOE ITS staff will comply with all litigation hold orders or e-discovery orders as issued by a court of law. There is a one-time set-up charge for this service. On-going services are charged on a quarterly basis.
Under WAN support, MCOE offers 2 hours of WAN design and development consultation each year at no charge to the district. This consultation will include examining current WAN design, identifying possible problem areas, suggesting appropriate equipment, and assisting with design. Beyond the above services, we can provide extensive network consulting, configuration, installation, and implementation services and desktop support. Network services include servers running OS 10.x, Windows Server 200x, and Linux. We support MSSQL, MySQL, and PostgreSQL database applications. There are a diverse number of different server applications that the IT staff is able to support. We can also provide valuable assistance and support with the design and implementation of Cisco VoIP and associated applications and services. These services are billed at a rate of $52.00/hour including travel time and phone support. MCOE has experienced staff available and trained in many different technological areas of expertise. We can customize the support for your district to fit your type and level of need. Some districts want to pull from our resource of experts dependent on the specific need at the time. Other districts want a dedicated resource to provide generalized support. We will work with the district to customize our services to fit the district's need. Attached is a schedule of estimated costs for a projected work load. Selecting one of these options places a reservation on staff time. Under this category of services, MCOE ITS only charges for actual hours worked plus travel time. For example: The district reserves a tech for 16 hours per month. The tech spends two hours on phone support with the district during that month. In addition, the tech works two half days at the district location for a total of 7 hours. Pulling tools together, packing and unpacking the vehicle, and traveling to the district takes 1.25 hours. The total charge for the district will be 10.25 hrs x $52.00/hr or $533. Should the district choose not to reserve any time, they have not denied themselves the opportunity for assistance, however, there is no time reserved for the district. When there is a conflict the preference will be given the district that has reserved the time. MCOE schedules workload by Thursday for the following week. Except in an emergency, the district agrees to advise their dedicated tech or MCOE IT Management of their needs for the following week. The contracted services in this section are charged quarterly based on actual time work as described above.
1. The on-going maintenance of the server and the associated peripherals
2. Software update and patch installation
3. User account management
4. System administration
5. Routine periodic report runs
6. Quarterly DE6 reporting
7. W2 printing and reporting
8. 1099 printing and reporting
9. Payroll printing and reporting
10. Accounts payable printing and reporting11. 1095 printing and reporting
MERCED COUNTY OFFICE OF EDUCATION
632 West 13th Street
Merced, CA 95341