Merced County Office of Education

3rd Party Administration

​​​​​​Third-Party Administrators

​​Organizational Chart

​Intercare Insurance Holding, Inc.

PO Box 579​
Roseville, CA 95661
Toll Free: 800-771-5454
Phone: 916-677-2500
Fax:  916-677-2610

Agnes Hoeberling, Chief Operating Officer

Danielle Buri​, AVP Client & Shared Services

Bruce Miller, VP Claims Operations

Karen Callahan, AVP Claims Operations

Connie Hampson, Claims Supervisor

Deborah Parsons, Claims Adjuster

Kali Waln, MO/FM Claims Adjuster

David Thompson, VP Managed Care

Geri Hart, Director, Managed Care

Helen Cohen, Manager, Bill Review

Julia Scroggins, RN, Nurse Case Manager

Sheri Winter, Utilization Review Nurse


​Third-Party Administrator / Drug & Alcohol Testing


Preferred Alliance
16960 S. Harlan Rd., Bldg. 2, Suite 2D
Lathrop, CA 95330-8738
Toll Free: (877) 272-5227
Fax: (209) 858-2669


​​For program questions or problems:  Support Desk

​​Problems with testing, positive test results, MRO questions or serious problems call:


Manny Chavez, General Manager

Linda Ploof, Customer Service

Sylvia Martin​, Customer Service


Changes in your district personnel lists can be made by fax (209) 858-2669 or e-mail to Support Desk.

If there is ever a problem, not matter how big or small, contact Linda Ploof:  cell (209) 481-6078 or fax (209) 858-2669.